Payments
Refund & Cancellation Policy
Effective 23 August 2026 · Applies to YuktiNext orders and services
1. How to request a cancellation or refund
Open the relevant order or service in your YuktiNext account and use the available support workflow, or email admin@yuktinext.com with the order number, payment reference, reason and supporting evidence. Do not send card details, UPI PINs, banking passwords or OTPs.
2. Cloud subscriptions
A Cloud Storage order may be cancelled for a full refund before provisioning begins. After capacity is provisioned or used, the current billing period is normally non-refundable, except for duplicate collection, verified failed provisioning, material service non-delivery or a refund required by law. Cancelling future renewal does not erase files immediately: access and retention follow the paid-period, grace and retention dates shown in the customer workspace.
3. Physical products
A product order may be cancelled before dispatch or binding supplier commitment. After dispatch, cancellation depends on delivery status and the accepted order terms. Report an incorrect, damaged, defective or materially non-conforming item within 7 calendar days of delivery with photographs and packaging details. Inspection or authorised return may be required before replacement or refund.
4. Professional and managed services
A service may be cancelled before work begins for a refund of the uncommitted amount. After discovery, procurement, configuration, deployment or another milestone begins, completed work and non-recoverable third-party commitments are deducted. The accepted quotation or statement of work controls where it provides more specific milestone terms.
5. Failed, pending and duplicate payments
A failed or unverified payment does not activate an order. If a payment is pending, wait for the final account status before retrying. Verified duplicate collections, provider reversals and amounts captured for an order that cannot be accepted are reviewed against the payment record and refunded where due.
6. Refund method and timing
Approved refunds are initiated to the original payment method wherever possible within 7 business days after approval. Cashfree, the bank or the payment network may require additional processing time before the credit appears. YuktiNext will provide a refund reference when one is available.
7. Taxes, adjustments and statutory rights
GST and invoice adjustments are issued according to the completed refund and applicable law. Promotional benefits, usage charges, delivery costs already incurred and non-recoverable commitments may be adjusted where disclosed and lawful. Nothing in this policy reduces a remedy available under applicable Indian consumer law.